FREQUENTLY ASKED QUESTIONS

Popular Questions

What are Staya Sleep mattresses made of?

Each Staya Sleep mattress is constructed using 1 ½” of individually-wrapped, steel micro-coils in combination with multiple layers of premium foam to offer luxurious support and comfort. Our premium memory foam top gently hugs your body to ensure excellent spinal alignment, while the micro-coils absorb your body weight supporting every inch from head-to-toe in just the right way.

This “hybrid” construction allows for maximum air flow (encouraging heat to travel away from your body) and prevents the “sinking” feeling that many other foam beds cause. If you have customized your mattress to fit you and a partner’s needs, there will be a seamless transition from one side to the other and both of you will enjoy the benefits of a cushioned, cover built specifically to compliment the mattress construction.

To learn more about the Staya Sleep mattress, click HERE.

How long will it take for my mattress to get to me?

We start building your mattress the next business day. We ship via FedEx Ground (excludes weekend delivery). Regardless of how you design your mattress, you can expect it to arrive at your doorstep within 5-7 business days after placing your order.

Where can I find instructions for unpacking my mattress?

Enclosed in each mattress box is a full set of Welcome Materials that walk you step-by-step through the process and provide helpful tips. To get a preview or see additional information online, click HERE.

How will I know the mattress is positioned correctly on the foundation?

Look for the Staya Sleep label, making sure that it is pointing to the foot of bed to ensure proper orientation.

What if I need help?

We’d love to hear from you! Please contact us and we will follow up with you.

Does the mattress sleep “hot”?

Each mattress is specifically designed to allow for maximum air flow, encouraging heat to travel away from your body while you sleep. Our open-cell memory foam, open air channels and gel-infused foundation foam layers work together with our other premium materials to prevent the collection of heat and keep you sleeping soundly without getting overheated.

About Us

Where are Staya Sleep mattresses made?

Each mattress is made-to-order, proudly 100% in the USA. Our expert manufacturers, located in North Carolina, have decades of experience producing for some of the most sought-after luxury brands and hold themselves to the very highest in manufacturing standards.

Do you have a showroom?

We want to showcase our mattress where it matters the most – in the comfort of your own home – not in a staged and uncomfortable showroom.

We only sell directly to you online in order to offer the best mattress at the best price. Other companies are forced to mark up their prices (or cut corners in quality) to pay for rent, mattress inventory storage, sales salaries and commissions and are motivated to move their inventory with misleading and pressure-filled sales strategies. We believe in an authentic, direct approach that provides what you want and need, at the best price possible.

Please contact us if you want to connect with us directly. We’d love to talk with you!

What is Universal Mattress Configuration?

The Universal Mattress Configuration offers a quick and easy option for those looking for a luxury mattress that almost everyone will love without compromising quality. It is specifically designed to meet the sleep needs of most people. We have worked tirelessly to test and adjust the configuration to “get it just right” and we’re confident this construction will wow almost anyone.

That being said, we believe we would be doing our customers a disservice by claiming that a one-size-fits all solution works every time. By answering a few quick questions to help us better understand you, you can be certain that your (and your sleep partner’s) specific needs and preferences are reflected in the configuration of your mattress at no additional cost to you.

What is the custom mattress configuration?

We believe that no one should have to compromise when it comes to quality sleep. Each mattress is made-to-order, with customized construction to fit your (and your sleep partner’s) support needs and comfort preferences. Our split configuration option allows partners to each experience their best night’s sleep- together, with no uncomfortable seams.

By answering a few quick and easy questions (link to Build Your Mattress page), you provide all the information we need to build a mattress just for you, at no additional cost to you.

How can the Staya Sleep mattress cost so much less than retail?

We ship directly to you and take out the middle man. By cutting out the costs of storefront locations, mattress storage and expensive sales salaries and commissions, we are able to offer you a luxury mattress at half the cost of what you would pay in the stores.

What does 100% money back guarantee really mean?

We believe that the true test of quality happens in the comfort of your own home – not in a crowded mattress store. That’s why we encourage you to sleep on your mattress for up to 100 nights, risk free.

If during that time, you’re not satisfied, call us. We offer 100% returns with no restocking fees. We will work with you to coordinate a pick-up – no stuffing it back in a box or paying to ship it back.

How do I get ahold of Staya Sleep if I have questions?

We’d love to connect with you! Please contact us and we will arrange for a convenient way to get all your questions answered.

Mattress and Use

What are Staya Sleep mattresses made of?

Each Staya Sleep mattress is constructed using 1 ½” of individually-wrapped, steel micro-coils in combination with multiple layers of premium foam to offer luxurious support and comfort. Our premium memory foam top gently hugs your body to ensure excellent spinal alignment, while the micro-coils absorb your body weight supporting every inch from head-to-toe in just the right way. This “hybrid” construction allows for maximum air flow (encouraging heat to travel away from your body) and prevents the “sinking” feeling that many other foam beds cause. If you have customized your mattress to fit you and a partner’s needs, there will be a seamless transition from one side to the other and both of you will enjoy the benefits of a cushioned, cover built specifically to compliment the mattress construction. To learn more about the Staya Sleep mattress, click HERE.

What are the mattress dimensions?

  • Twin: W:38” x L:75” x H:12”
  • Twin XL: W:38” x L:80” x H:12”
  • Full: W:54” x L:75” x H:12”
  • Queen: W:60” x L:80” x H:12”
  • King: W:76” x L:80” x H:12”

What is CertiPUR-US® certification?

We pride ourselves in assuring the highest quality construction and materials that go into crafting each of our mattresses.

This certification is awarded to foam products manufactured under the most stringent manufacturing standards, avoiding the use of harmful chemicals that could be hazardous to both you and the environment. Foams with this certification have been tested extensively and must be re-tested regularly to maintain their CertiPUR-US® approved status.

Rest easy knowing that your health and the health of our environment are a priority in everything we do.

Are the mattress materials eco-friendly?

The premium foam used in all Staya Sleep mattresses, manufactured solely in the United States, utilizes an innovative blend of plant-based materials.

Are all Staya Sleep mattresses flame retardant and pass necessary safety tests?

Yes, all of our mattresses have passed rigorous testing to ensure your safety and compliance with all regulations as well as ensure long-term durability. Our CertiPUR-US® certification affirms that our foams are made without PBDEs, TFCPP or TCEP (“Tris”) flame retardants. We use instead a fire retardant barrier, called an FR sock. Furthermore, our foams are produced with a blend of plant-based materials to promote the health and well-being of our customers and the environment.

What should I expect my mattress to feel like?

Your body will adjust to your new mattress a little bit each night as it learns to recognize (and love!) the benefits of the amazing contouring comfort of the premium foam top layer and the localized support of the micro-coils – all without being disturbed by the movement of your sleep partner (whether human, canine or feline). Don’t worry! We are confident that within no time you will be sleeping like never before on the mattress designed specifically for your body to achieve quality ZZZs.

Can I use my existing foundation?

Of course! As long as your foundation is in good condition and doesn’t sag, it should work.

Since Staya Sleep mattresses are designed to perform best on the most solid, firm bases, check to make sure that any non-solid surface (i.e. bedframe with slats, box springs, metal frame etc.) is constructed with durable slats across the top, separated by no more than 3”. If it isn’t, we recommend placing a bunkie board or piece of plywood between the foundation and the mattress to create a solid base.

If you have questions about your foundation or would like more information, feel free to contact us and we’d be happy to help.

Do I need to use a Mattress Pad or Mattress Protector?

We recommend not using a mattress pad on the Staya Sleep mattress. Adding a thick layer of cushioning between you and your mattress may alter the comfort specifically designed for you and cause heat to be trapped next to your body.

We DO recommend that you consider using a quality mattress protector. Mattress protectors are now manufactured to prevent damage and deterioration caused by spills or the nightly collection of perspiration over time without significantly changing the feel of the mattress. Protectors will also reduce allergens and dust mites in your sleep environment.

Will my sheets fit?

Yes, your standard depth sheets should definitely fit.

Should I flip or rotate my mattress?

Our mattresses are specifically designed for long-term durability and comfort – as set up from Day 1.

Shipping and Delivery

How long will it take for my mattress to get to me?

Every mattress is made-to-order, starting the very next day. You can expect your mattress to arrive at your doorstep within 5-7 business days of your purchase.

Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

Unfortunately, we do not currently ship outside of the continental United States.

Can I expedite the shipping process?

Since each mattress is made specifically for you, we must allow time for construction. If you have specific concerns or requests for delivery, please contact us.

What size box will my mattress arrive in?

Your mattress will arrive at your doorstep within a few short days, in a 41” x 18” x 18” box and contain instructions for how to unpack.

Mattress Set-up

Where can I find instructions for unpacking my mattress?

Enclosed in each mattress box is a full set of Welcome Materials that walk you step-by-step through the process and provide helpful tips along the way. To get a preview or see additional information online, click HERE.

What if I lose the plastic cutting tool sent with my mattress?

No problem! Contact us and we’ll send you a new one.

We advise against using scissors, knives, box cutters etc. to open your mattress package as this may damage your mattress and void the warranty.

How long can I keep my mattress in the box?

Each mattress is made just for you and delivered swiftly to your doorstep. We recommend you leave it in its packaging no longer than 3 weeks.

How long will it take me to unpack my mattress?

Your mattress will come with personalized, step-by-step instructions for how to unpack along with a tool to help you safely cut through the packaging with ease. Following these instructions should take you no more than 15 minutes before your mattress is fully set up, ready to help you discover your perfect night’s sleep.

How will I know the mattress is positioned correctly on the foundation?

Look for the Staya Sleep logo at the foot of the mattress to ensure proper orientation.

Where can I find a description of the customized sides I ordered?

You will receive an email after your purchase reminding you of the customized configurations being made for you.

When your mattress arrives, you will also receive a printed reminder of your configuration in the mattress box. As with all Staya Sleep mattresses, look for the Staya Sleep logo at the foot of the mattress to ensure proper orientation.

Do I need to keep the box?

No. Once your mattress has sprung to life, it wants to stay that way. If you have any issues with your mattress or decide it’s not right for you, we will arrange for it to be picked up, hassle free, with no box necessary.

To be eligible for return or warranty claim, all law tags must still be attached and the mattress must be free of stains, soil or other damage.

What do I do with my old mattress?

If you aren’t sure how to dispose of your old mattress, please contact us and we’d be happy to suggest some resources in your area for disposing of it.

Will my mattress smell?

We have worked with our manufacturers to design a process that significantly reduces and, in most cases, completely eliminates any odor from your mattress.

If you do notice some odor, it should be minor and go away in less than a few days.

Warranty and Returns

What is the Staya Sleep return policy?

If you are not completely satisfied with your Staya Sleep mattress within 100 nights of your mattress delivery, please contact us and we will arrange for your mattress to be picked up – hassle free and with a complete refund.

All return requests must come from the person who purchased the mattress during the first 100 nights, along with proof of purchase. To be eligible for a return, mattresses must be damage-free with law tags attached.

Can I exchange my mattress?

Because each mattress is made-to-order specifically for you, we cannot offer exchanges or update your order after it has been manufactured.

Please contact us if you have questions about your experience or if we can support you in any way.

How will I return the mattress to you? Will I have to pay for it to be picked up/shipped back?

We’ve got you covered! We will work directly with you to arrange for your mattress picked up by a local partner, at a convenient time and free of charge.

Ready to get an exceptional night's sleep?

ORDER NOW
c

Your Items

Don't just fall asleep ™
FedEx® Ground Shipping
FREE
The contact information provided in checkout will be used to notify you when your mattress is being made and tracking information when shipped.
You agree to our Terms of Service by clicking Checkout.